Friday, 15 July 2011

Why do most MNCs choose BPO services in India?

In the last couple of years, business process outsourcing has emerged to be one of the gifted sectors in the Indian market. In harmony with the latest surveys, the BPO services have progressively taken the Indian economy on a new height while another statistics depicting that by the year 2020, more than 80% of the world of business process outsourcing services will be served by the Indian companies.

In India, the trend of business process outsourcing services started off only a decade ago. However, it is India, which is currently considered to be the best place to meet up with the outsourcing service requirements and to attain the best service globally.

Today, the BPO outsourcing industry in India has been ranked as one of the most profitable industrial sectors in the nation. The industry stands responsible for accounting more than one third of the total productivity that has led the country to experience an increased rate of growth every year.

There are several factors that have contributed to the success of the BPO services in India. Some of these factors are given in the following lines:

Advanced infrastructure:

India is considered to be one of the fastest growing nations in the world. All the four metropolitan cities- Delhi, Chennai, Kolkata and Mumbai have turned out to be the major hub for almost each MNC from all over the world. These companies not only outsource the service requirements to different local companies but they also hire employees in order to handle its business operations residing in any other nations and also helping the partners as well. This is another reason behind the growth of the BPO services in India.

Lower wage:

India being one developing nation includes abundance of well-educated and well-trained people who can be easily employed for a relatively lower wage. As the labor cost is considered to be high in the developed nations, most companies belonging to the developed countries are found to be widely outsourcing their needs to the Indian BPO companies. Moreover, most BPO/call center firms are found to include youths, making them the primary workforce to reap the maximum benefits.

Adaptability to attain working style and foreign culture:

The Indian people are found to be pretty self-effacing when it is about getting adapted to the working style and foreign culture. Therefore, the foreign consumers usually find familiarity in India that makes them comfortable to carry out their outsourcing needs at ease. This serves to be an important reason that has made the BPO services in India a great pleasure for the service seekers from all over the world.

Massive youth power:

It may be surprising but true that almost 50 percent of the Indian population is young and almost all of them are educated individuals. As almost all of them are found to be professional graduates holding quality English speaking ability, they are mostly employed by the multinational companies and the other business outsourcing vendors situated in India. This proves to be the reason which is offering an exceptional hike to the BPO services.

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